My professional expertise includes three years in UX and 13 years in web development and design. I also have a master's degree in human factors from Bentley University. My UX toolkit includes workflow and task analysis, contextual inquiry, interviews to discover user needs, mockups and prototyping, heuristic evaluation, and user testing. I create workflows, interactive prototypes, user interfaces, and usability studies, and I have expert knowledge of hand-coded HTML and CSS.
In terms of who I am as a person: I am a hard worker who enjoys using humor to interact with colleagues and diffuse challenging situations. I appreciate opportunities to make a difference. I'm also very friendly and my enthusiasm shows in my willingness to help others. If a colleague needs assistance solving a UX problem, I'm always there with a helping hand. I love presenting information in groups and at conferences, and I work diligently to keep my UX skills current.